Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at support@illicadesigns.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at support@illicadesigns.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
- Sale items
- Gift cards
- Items that fail quality checks
- Items that are damaged, torn, or stained after delivery
- Made-to-fit or custom orders
Exchanges
The fastest way to get the item you want is to return the original item. Once the return is approved, you can place a new order separately.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since approval, please contact us at support@illicadesigns.com.
