Refund policy

Return, Exchange & Refund Policy

Last Updated: July 11, 2026

At Illica Designs, we are committed to delivering premium-quality products and ensuring a smooth shopping experience. If something isn't right with your order, we're here to help.

1. Return & Exchange Eligibility

We accept return or exchange requests within 7 days from the date of delivery.

To be eligible, the item must:

Be unworn, unused, and unwashed.
Be in its original condition.
Have all original tags and labels attached.
Be returned with the original packaging.
Be accompanied by the original invoice or proof of purchase.

All returned items are subject to a quality inspection before approval.

2. Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

Customized or made-to-order garments.
Altered or tailored products.
Final Sale or Clearance items.
Accessories such as jewellery, footwear, scarves, or dupattas sold separately.
Products showing signs of wear, washing, stains, perfume, deodorant, makeup, or damage caused after delivery.

3. Exchange Policy

We offer exchanges for:

Size
Colour (subject to availability)

Exchange requests must be raised within 7 days of delivery.

If the requested size or colour is unavailable, you may choose:

Another product of equal or higher value (price difference, if any, will be payable), or
Store Credit for future purchases.

4. Refund Policy

After we receive and inspect your returned product, we will notify you regarding the approval of your request.

Approved returns will be issued as Store Credit within 5–7 business days after successful quality verification.

For Cash on Delivery (COD) orders, refunds are issued only as Store Credit.

Shipping charges, Cash on Delivery charges (if applicable), gift wrapping charges, and other service fees are non-refundable unless the return is due to an error on our part.

5. Return Shipping

For returns due to:

Incorrect product received
Damaged product
Manufacturing defect

Illica Designs will arrange a reverse pickup wherever service is available or reimburse reasonable return shipping costs upon verification.

For exchanges due to size, colour, or personal preference, customers may be responsible for applicable return shipping charges.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Kindly share:

Your Order Number
Clear photographs of the product
Images of the packaging (if applicable)
A brief description of the issue

Our team will investigate and provide an appropriate resolution, which may include a replacement, exchange, or store credit.

7. How to Request a Return or Exchange

To initiate a return or exchange, please contact us with:

Order Number
Product(s) to be returned or exchanged
Reason for the request
Photographs (if applicable)

Email: support@illicadesigns.com

WhatsApp: +91-7251070152

Our customer support team will guide you through the return process and provide shipping instructions.

8. Quality Check

All returned products undergo a quality inspection upon receipt.

If a returned product does not meet the eligibility criteria outlined in this policy, Illica Designs reserves the right to reject the return or exchange request and send the product back to the customer.

9. Changes to This Policy

Illica Designs reserves the right to update or modify this Return, Exchange & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.